Account Verification / Know Your Customer (KYC)
Stably has partnered with Prime Trust, a qualified custodian, to (1) ensure all customer fiat assets are securely held in custody with a member FDIC insured US bank and (2) to perform KYC/AML (Know Your Customer / Anti-Money Laundering) verification. The utilization of a qualified custodian is a safeguard and a regulatory standard adhered to by traditional finance. As a direct result of this partnership, customers will have a Prime Trust account created when registering for a Stably Prime account.
In order to verify your identity and accomplish our global KYC verification, we require that you submit a valid Proof of Identity and a valid Proof of Address. If you do not have these documents assembled, you can log back in at a later date to complete the registration process and upload the required document(s).
Proof of Identity
A Valid (unexpired) Government Issued Photo Identification.
Acceptable file types: JPEG, PNG, PDF.
Max file size is 8MB per file
NOTE: If you are submitting a Driver’s License, Government Issued Photo ID or Resident’s Permit, you will need to upload the front and back of the ID (as separate files). If you are submitting a Passport, you will need to upload the page containing your photo and passport number.
Make sure your ID image is clear and the information on the ID is legible. Avoid glare spots on the ID image.The image you upload should contain the ID only and be cropped to the four corners of your ID – no whitespace surrounding your ID. See below
ID must be issued by a State/Provincial/Federal Government.For US Residents, a Driver’s License or Passport is preferred. For all other users, a Passport is preferred.
Proof of Address
Proof of Address documents include a telephone, electric or other utility bill, a cell phone bill, a credit card or bank statement, that shows your complete name and address and dated within 90 days
Acceptable file types: JPEG, PNG, PDF.
Max file size is 8MB per file.
Make sure your Proof of Address document is flat, without creases, prior to taking the image. The Proof of Address image should be clear and the information on the document legible.
Crop the image to the four corners of the document so that it includes only the document and no white space surrounding the document.
The following are acceptable to use for proof of address verification:
- Monthly Bill Statement
- Bank/Credit Card Account Statement
- Rental Lease Agreement
- Vehicle Registration
- Utility Bill
- Copy of Real Estate Property Title
- Property Tax Bill
Can I upload documents in languages other than English?
In order to verify your Stably Prime account, we need to have all documents submitted in English for our compliance team to review. If you do not have these documents in English, please provide a translated and certified copy for account verification.
Have more questions? Please submit a support ticket.