What Authenticator Should I Use for 2FA / MFA?
Two/Multi-Factor authentication (2FA/MFA) gives you an extra layer of security, beyond just a username and password. It requires you to provide a verification code from a second device, usually a mobile phone.
Stably highly recommends that you enable two-factor authentication for login, so that your account stays safe even if your password is compromised.
What Authenticator Should I Use for 2FA/MFA?
List of potential applications (please note we do not endorse any of the applications listed and you should always (DYOR) Do Your Own Research):
- Google Authenticator
- Authy 2-Factor Authentication
- Microsoft Authenticator
- Protectimus Smart OTP
- FreeOTP Authenticator
- Sophos Authenticator
- Authenticator Plus
- LastPass Authenticator
How to Enable 2FA/MFA?
1. Once you have downloaded any supported authenticator app you can start to enable your 2FA/MFA.
2. Go to the drop down menu and click Settings
3. Click the 2FA tab.
4. Click Enable 2FA.
5. With your authenticator app, scan the QR code to sync the authenticator to your Stably account.
6. Enter the code from your authenticator app and click "Submit".
How to Disable 2FA/MFA?
Stably does not recommend disabling 2FA on your account, but if you need to, you can follow these steps:
- Go to the drop down menu and click Settings
- Click the 2FA tab
- If you have your 2FA enabled you will have an option to disable 2FA
What if I Have Lost Access to My Authenticator Device?
If you lose access to your registered 2FA device, please submit a support ticket, that includes the following information:
- Your name, registered email, and Stably Prime (Prime Trust) account number
- Separate from your support ticket, please submit a photo of yourself (Selfie) with the following in frame via our Secure Document Portal (please note, we do not accept incoming attachments via Zendesk or email to ensure the security of your private information):
- Your face (a selfie)
- The identification document used during the KYC process (Driver's License, Government ID, Passport, etc.)
- A handwritten note with today's date and time, the following statement "My name is ______ and Stably.io", and your signature
What if my 2FA code does not work?
The most common issue with 2FA fails to work is the time synchronization failure in the device with your 2FA app.*Pro tip: If you regenerate a 2FA after you reset it, you should remove the old entry from the Authenticator to avoid confusion.
To solve this, you can change the time settings on your phone from "Manual" to "Automatic" so that the time on your phone will be synchronized to the official time. If it is already set to “Automatic”, you may need to toggle it off and on again to re-sync.
How to change your time settings on an iPhone: Settings > General > Date & Time > Set Automatically.
How to change your time settings on an Android device (varied based on the brand and OS version): Settings > General management > Date and time > Automatic date and time.